Simple Responses: Common Issues You May Encounter

This blog primarily addresses common questions regarding shipping countries and origin, live chat responses, coupon usage, shipping costs and free shipping, logistics information, delivery address selection, customs-free shipping, missing products, gifts, and after-sales service and warranty. We hope this information is helpful to you. If you have any further questions, please feel free to contact us!

About Shipping Countries and Origin

Products are shipped from China, and delivery is available to almost all countries.

About Delays in Live Chat Responses

We apologize for any inconvenience caused by delays in response. If we haven't replied to you in a timely manner, please leave your email and question so that we can contact you. Without an email provided, we won't be able to respond.

About Coupon Usage

Coupons cannot be combined. Please enter your coupon code in the "Discount Code" section on the checkout page. If you encounter any issues while using it, you can first submit your order without payment, wait for us to contact you, or reach out to us at support@svbony.com.

About Free Shipping and Shipping Costs

Shipping costs are determined by the shipping company based on product weight and shipping origin. We offer free shipping on certain products. When placing an order and selecting shipping, if "Shipping Cost" shows as "US$ 0.00," it means that product qualifies for free shipping.

About Logistics

If you receive a tracking number, it means your package has been shipped. If you see "Your package is waiting to be picked up by the carrier", please don't worry. This is due to the time difference of international transportation, and the logistics update may be delayed. The tracking status will be updated after the package arrives at the local location and clears customs. Please rest assured that we will closely monitor the progress of your order and keep you informed.

About Unable to choose logistics

We suspect that some of the products you selected include shipping fees while others do not. You will need to place separate orders: first, make a normal payment for the products with included shipping, and then submit the order for those requiring shipping fees. After selecting the delivery address and shipping method, click continue, and then click "Place Order," but please do not make the payment. Contact us, and we will apply for shipping fee discounts on your behalf.

About Customs-Free Shipping Options

For the UK and certain European countries, we offer customs-free shipping options. You can choose the shipping method that includes customs clearance and VAT. This means you only need to pay for shipping without additional VAT or customs duties, as we will handle the customs clearance process.

About Missing Products in Received Packages

If you find that certain products are missing from your package, please don't worry. This is usually because your items were shipped separately. Please contact info@svbony.com for more accurate information.

About Free Gifts

If your order amount meets the criteria for complimentary gifts listed on our website, we will automatically include the gift in your package; there is no need to add it to your order manually.